- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Addressing and resolving key clients’ complaints.
- Supervising the account teams assigned to each key client.
- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
- Achieving monthly sales targets by identifying and developing new customers.
- Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet.
- Coordinating pre-sales and post-sales follow up.
- Achieving and exceeding weekly and monthly KPIs.
- Monitoring market trends and providing regular competitor feedback.
- Create reports for upper management.
Proven experience as key account manager.Experience in sales and providing solutions based on customer needs.Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.Excellent organizational skills.Ability in problem-solving and negotiation.BSc/BA in business administration, sales or relevant field.Detergents and cosmetics background Is Preferred.