- Role Overview:
- This job plays a crucial role in assisting customers throughout the loan application process. They ensure a smooth experience by explaining procedures, collecting necessary documents, and facilitating communication between borrowers, backend account teams, and lenders.
- Responsibilities:
- Customer Interaction:
- Interact with customers to guide them through the loan application process.
- Explain application procedures, document requirements, and data submission.
- Demonstrate the loan application software to customers.
- Provide exceptional customer service with a polite and helpful demeanor.
- Document Management:
- Review loan applications and verify completeness of required documents.
- Coordinate with applicants to collect any missing information.
- Maintain accurate records of application status.
- Understanding Creditworthiness Assessment:
- Understand applicants’ creditworthiness by analyzing financial history, income, and debts.
- A basic to good idea is needed in the financial services industry.
- Report Generation Creation
- Weekly Report
- Ad-Hoc (on request) reports
- Backend Coordination:
- Collaborate with backend account teams to ensure seamless processing.
- Communicate updates, resolve issues, and address inquiries.
- Work Environment:
- Remote - Mostly on Google Meet or Zoom Calls
- Work TImings (GCC Shift)
- Can work on GCC shift
- Can Support 6 days a week
- Can work on Fridays (Weekend is Saturday and Sunday)
Qualifications:High school diploma required; bachelor’s degree in finance, economics, or related field preferred.Relevant experience in loan processing or customer support.Basic Accounting knowledge.Computer and Software ProficiencyExcellent MS Office skillsMS Excel skills - Pivot Table, Vlookup, Graphing, Good proficiency with search, sort and other basic formulasMS PowerPoint - Create regular reports for presentationMS Word - Letter writingHave previously worked on industrial or financial software of any kindBilingual Skills:Fluent in both Arabic and English (reading, writing, and speaking).Communication Skills:Proficient in email communication and messaging.Maintain professional and courteous communication with all stakeholders.