- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Proficiency in technical skills relevant to the roleStrong problem-solving abilities and analytical skillsExcellent communication and collaboration skillsBachelor's degree in electronics and communication engineering or any related field or equivalent work experienceAbility to work effectively in a team environmentGood presentation skills