- Install, maintain, and troubleshoot hardware and software systems
- Provide technical support to end-users and resolve IT-related issues
- Implement security measures to protect the organization's data and systems
- Collaborate with other IT professionals to improve technology infrastructure
- Stay updated on the latest technology trends and recommend upgrades or enhancements
- Document IT processes and procedures for reference
Bachelor's degree in Computer Science, Information Technology, or related fieldProven experience in IT support or a similar roleStrong knowledge of hardware and software systemsExcellent troubleshooting skills and the ability to solve technical issuesFamiliarity with network security and data protection measuresAbility to work independently and as part of a teamStrong communication skills and the ability to explain technical concepts to non-technical usersCertifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus