- Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
- Assist students with course selection, registration and retention
- Assist students with short-term and long-term education planning, major, transfer and career exploration
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
- Calmly provide conflict resolution and navigate frustrated customer situations
- Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment
Excellent verbal and written communication skillsStrong computer knowledge, minimum MS Office and internet applicationsExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize work