Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

ROLE SUMMARY
The role of the Human Capital Digital Experience Associate will include a seamless delivery of high quality, timely, and accurate administrative and transactional support for the Majid Al Futtaim users through Majid Al Futtaim ticketing systems. Support scope is limited to answering tickets with medium complexity (recurring issues with nonroutine resolving actions) / no configuration activities required.
ROLE PROFILE

• Monitor the ticketing system, classify, and assign the support tickets raised according to their function / scope to the appropriate team member using the agreed guidelines
• Provide first level support in resolving day-to-day related operational challenges for the assigned Opertaing Companies.
• Work on resolving the assigned tickets with medium complexity level (recurring issues with nonroutine resolving actions) & no configuration activities required.
• Follow the guidelines / time frame defined for closing support tickets.
• Create full documentation for the activities / steps followed for closing the tickets.
• Report back to the senior team members for continuous improvement in systems and highlighting any gaps identified.

REQUIREMENTS

• 0-1 year of work experience in Human Capital business cycles / ERP systems.
• Bachelor’s degree in HR or Information Technology or other relevant fields.
• Experience in Shared Services and Human Capital systems’ support is a plus.
• Experience in SAP / SuccessFactors is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal, relationship building, influencing, and conflict resolution skills.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work from any country in the world for 30 days a year.
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.