· Build Phase Project:
o Install and configure the solution on hardware or VMware;
o Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements;
o Write some technical documentation;
o Review the customer acceptance plan documents and updated if needed;
o Follow the Company’s process and best practices defined within DES;
o Assist the development and validation team during the project;
o Provide visibility to Validation Technical Leader and Project Manager on his/her work progress (actual and estimated time to complete tasks);
o Execute the acceptance test plan with the customers;
o Write the Operation and Maintenance Guide (OMG);
· RUN Phase Project:
o Technical support of Cloud, On-Premises, and Hybrid services
o Design and implement changes into the systems
o Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services
o Provide technical guidance for new or evolution of services and for consolidated technical analyses
o Lead the optimization of service reliability, performance and security
o Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs
o Responsible for product and technical knowledge ramp-up of the Tier II Support team
o Participate in the definition of production requirements
o Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results
o Participate at the preparation and review of technical product & customer specific documentation
Participate in the 24/7 oncall rotation within the team
· Mandatory skills :· Degree in computer Science, Telecom, or any other related disciplineo Unix systems - Has to have basic linux experience (at least 1 year using linux). Needs to know by hard basic linux commands (ps, netstat, rsync, netcat, umask).o Shell or python or perl scripting programming - Needs to be able to read & understand basic shell scripts. Has to be autonomous in one of the 3 languages for linux tasks automation (bash, python, perl).· Semi-optional – at least one should be autonomous:o Network - Understands IPv4 protocol (network size, broadcast, default gateway). Knows how packet routing works (able to configure static route or default gateway).o SQL Language - Should be able to write SQL queries (SELECT, INSERT, UPDATE). Should be able to do table joins and filter out the necessary values.o Apache and other webservers - Understands apache virtual hosts concept, is able to configure basic proxy setup and understand Directory/Location directives.Has experience with SSL certificates configuration and knows the difference between Basic/Mutual authentications.