Overview
Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands. Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!

Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual English & Spanish Customer Service Representative Nights supporting a USA financial program working in Cairo, Egypt, you’ll be a part of creating and delivering amazing customer experiences while you also experience TEC, an award-winning employment experience and company culture.

What You Will Be Doing
Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

What You Bring to the Role6 months or more of customer services experienceHigh school diploma or equivalentRecognize, apply and explain your product or service knowledge.Computer experienceC1 Spanish Level & B1 English LevelWhat You Can Expect Supportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouraged.A global team of curious lifelong learners guided by our company values.Base wage plus performance bonus opportunitiesAnd we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.