Establishes and maintains good working relationships with customers to encourage repeat and referral business. Informs repair technicians of time allowances on each repair order. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

▪ Strong track record in vehicle maintenance and workshop management with a background in successfully leading a team of technicians and service advisors. 
▪ Excellent mechanical knowledge ideally evidenced with formal qualifications.
 ▪ Focused on maximum customer and employee satisfaction as well as business performance contributing to the profitable growth of the business. 
▪ Knowledge and understanding of health and safety requirements for the areas of responsibility. 
▪ Current experience and track record in team management, development and getting the best out of teams through effective management. 
▪ Understanding and proven ability regarding departmental profit and loss, budget, and cost management. 
▪ Passion for delivering the very best in customer service and the ability to take ownership of customer relationships as well as continual development of these relationships. 
▪ The ability to take ownership and provide leadership for the areas of responsibility with the confidence to discuss, advise and attend to matters with other members of operational management and company Directors. 
▪ Excellent communication skills and a strong attention for detail.

Key Responsibilities: ▪ Workshop Management: Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff to always ensure an efficient and effective operation. ▪ Workshop Customer Relations: Develop and manage customer relationships ensuring that customer needs are met, and services are developed to meet future needs of the customer. As well as meeting with, discussing and explaining complex and detailed technical details or repair processes relating to work being undertaken. ▪ Workshop Sales: Identify new and potential customers, approaching and management of new customers and requirements to increase customer base and work and profitability of the service department. • Workshop Quotes & Invoicing: Overseeing and producing estimates and quotations for work to be undertaken, advising customers and clients of work required as well as producing invoices for work undertaken and obtaining and overseeing relevant authority for such work and final authorization and purchase order number requests. • Workshop Financials: Monitor, review and implement charging structures for services offered and provided on both a retail basis and customer basis. Reviewing charges to ensure they remain sustainable and market competitive. ▪ Workshop Performance: Identify, produce, and develop internal performance measures, budgets, results, operational targets, and measures to ensure that best service is offered to customers with the maximum business results.