- Respond to IT support requests via phone, email, or in person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Provide step-by-step technical help, both written and verbal.
- System Maintenance:
- Perform routine maintenance and updates on computers, networks, and peripheral equipment.
- Install and configure hardware and software as needed.
- Ensure security software is up-to-date and functioning properly.
- User Assistance:
- Assist users with setting up and configuring new equipment and applications.
- Educate users on IT policies, procedures, and best practices.
- Develop and provide user training and documentation.
- Issue Tracking and Resolution:
- Log and document all support requests and resolutions.
- Escalate issues to higher-level IT staff or external vendors when necessary.
- Monitor and follow up on pending IT issues to ensure timely resolution.
- Inventory Management:
- Maintain inventory of IT equipment and software.
- Track and manage software licenses and ensure compliance.
- Network Support:
- Assist in managing and troubleshooting local area networks (LANs), wide area networks (WANs), and wireless networks.
- Support connectivity issues and resolve them promptly.
- Customer Service:
- Provide exceptional customer service and build strong relationships with end-users.
- Maintain a high level of customer satisfaction through professional and courteous behavior.
Proven experience as a help desk technician (1- 3 Years Exp)Tech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesCustomer-oriented and cool-temperedBSc/BA in IT, Computer Science or relevant field