Responsibilities
·           Responsible for assigned contract clients
·           Responds to clients’ request for quotation, verifies the scope of work is within the contract and billable and assesses the Beyond Economical Repair (BER) condition.
·           Sends a quote to the client according to the specific signed contract conditions and obtains agreement from the customer
·           Monitors the agreed delivery of parts and services as per contract
·           Arranges the service in port in accordance with the ship’s schedule
·           Arranges the pre-delivery of spare parts from warehouse
·           Works with Contract Support (Finance) to close contracts service orders 
·           Sends service report to customer
·           Adds costs plus bookings for billable work
·           Assists with attendance disputes
·           Checks incoming invoices 
·           Provides contract support
·           Maintain ship list (vessels purchased or sold) and equipment list (serial numbers, software versions, expiration dates) in the system
·           Familiar with Maintenance Reporting 
Skills / Abilities
·           You can deal well with situations and the dynamics of the maritime sector
·           You are familiar with contracts
·           You have strong communication and collaboration skills
·           Good customer focus
·           You are service minded and not afraid to take responsibility
·           You are strong in problem solving
·           Fluency in English in word and writing
Work Experience
·           Minimum of 2 years of experience in similar job in customer services environment (24/7 environment)
·           Track record of having worked in a technology driven industry preferrable in ship building (new build, retrofit), oil and gas (rigs, refineries) or navy-related industries
Education
Bachelor in Business Administration/Electronics Engineering or other engineering discipline