Company Description
Teleperformance is a global digital business services company with a local presence in New Cairo. We deliver advanced, digitally-powered business services to help streamline the operations of the world's best brands in meaningful and sustainable ways. As a company, we strive to be a force of good, supporting our communities, clients, and the environment.
About the role
People Operations Associate - German Speaker will have a dual role involving the full spectrum of both people management and general administrative management. The position is responsible for performing people-related duties in the functional areas of benefit administration, onboarding, offboarding, and policy implementation. The position is also responsible for administrative and operational duties, IT oversight and vendor management. This role reports to our Shared Services Manager.
What you will do■ Manage payroll, benefits administration, compliance, onboarding/offboarding and other people operations needs for a growing team of employees and contractors.■ Identify and recommend opportunities for HR process improvements using available data to support such optimization.■ Responsible for the onboarding process to ensure a smooth candidate transition into a new role including benefits enrollment, training plans, 90-day review milestones, and more.■ Manage day-to-day office operations; oversee and coordinate overall office activities and provide administrative support to the team.■ Manage relationships with facilities management, coordinate office maintenance and support needs.■ Identify and oversee services with commercial vendors for all operational requirements.■ Implement Data Quality strategy and carry over required quality and accuracy checks on both HRIS and company Drive. What you bring to the team■ You have a background in HR administration and personnel management experience.■ You are a fluent German speaker.■ 1-3 years of relevant experience, working across a subset of areas - program/project management, feedback and performance, benefits, compensation, onboarding and offboarding, and/or compliance.■ Analytical, creative, and pragmatic thinker and problem-solver.■ Excellent written and verbal communication skills.■ Adaptability during periods of rapid change, with the ability to learn quickly and adapt to a changing environment.■ Strong decision-making skills and ability to work through influence. Possess the confidence to work independently but to also ask for help and collaborate with others as needed.■ A driven self-starter with a positive outlook, flexible nature, and tenacious work style that fits with our hyper-growth environment.■ Basic knowledge of Microsoft office tools and additional knowledge on Identity and Access management tools like Zendesk, JIRA and ServiceNow is a plus.