- Assist in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Evaluate employee performance and identify hiring and training needs
- Support new and existing Sales Associates
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Handle complaints from customers
- Research emerging products and use information to update the store’s merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Conduct regular audits
Proven experience as an Assistant Manager or similar positionExperience with recruiting and performance evaluation processesFamiliarity with financial and customer service principlesAbility to create and analyze reports, spreadsheets and sales statisticsProficient user of MS Office (MS Excel in particular)Leadership and organizational abilitiesInterpersonal and communication skillsProblem-solving attitudeFlexibility to work in shiftsBSc/BA in Business Administration or relevant field; MSc/MA is a plus