- Serve as the first point of contact for users seeking technical assistance over the phone, email or ticketing system
- Installing new software and hardware components
- Regularly evaluating our IT systems to ensure they meet the necessary demands
- Assisting with network administration tasks
- Ensuring data storage is safe and secure
- Resolving all issues coworkers have with their IT systems and software
- Educating coworkers about network security and best practices for computer usage
- Supporting the day-to-day operations of our computer network
- Perform remote troubleshooting through diagnostic techniques and pertinent questions Install modify and repair computer hardware and software
Proven experience as IT Technician or relevant positionExcellent diagnostic and problem-solving skillsExcellent communication skillsOutstanding organizational and time-management skillsIn depth understanding of diverse computer systems and networksGood knowledge of internet security and data privacy principlesDegree in Computer Science, engineering or relevant field