- Monitor social media channels and respond to comments, messages, and inquiries promptly and professionally.
- Moderate user-generated content to ensure it meets community guidelines and company policies.
- Engage with followers and foster a positive community atmosphere.
- Identify trends and opportunities for engagement or improvement.
- Collaborate with marketing and customer service teams to address customer issues and feedback.
- Stay updated on industry trends and best practices in social media moderation.
Proven experience as a social media moderator or similar role.Excellent written communication skills.Strong understanding of social media platforms (Facebook, Instagram, etc.) and their respective audiences.Ability to work independently and prioritize tasks effectively.Requirement for Graduates Only