- Responsible for Providing necessary application support relating to various applications, corporate solutions (Sales Force Automation, ERP, Retail, CRM, HRMS, …etc) .
- Provide first line support to Users by providing analysis and resolution for routine operational application issues
- Provide the suitable solutions for any assigned application issue within the agreed on SLA(service Level Agreement ) and based on the criticality of the issue
- Monitor the corporate applications to ensure service availability 24/7
- Record and track incidents, complaints or requests.
- Ensure that problem tickets raised in the right channel are clearly documented and articulated.
- Collaborate with other IT teams in problem diagnosis and resolution.
- Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
- Perform testing of solutions delivered by development team to address process improvements with business process owners, and coordinate with development team for issue resolution
Result Oriented.Analytical skills.Working under stress.Problem solving skills.Previous experience in:1- Technologies:Sales Buzz ( SFA) sales force automation Back office support proven experience is a must.Proven Experience in Advanced MS SQL Server Development is a must.Sales Buzz ( SFA) sales force automation handheld support experience is a plus.Experience in the Business Intelligence domain is a plus.Result Oriented.Analytical skills.1-3 years of experience in an application support role.AX-Retail 2012 is a plus.AX-Production 2012 is a plus.2- Used Applications:Sales Buzz ( SFA) sales force automation (Web& Mobile)Microsoft Dynamics AX 2012RMS, Ax Retail 2012MSSQL Server 2008, 2012, 2014, 2016, 2019.MS Power BI.CRM.Ticketing Management System.