Come grow you career with Hilton!

From your flight to your room in 10 minutes or less. We’re on the grounds of Chicago O’Hare International Airport, with an underground walkway to Terminals 1, 2, and 3 plus a shuttle to Terminal 5. Downtown Chicago is 50-minute away on the Blue-line. Our hotel is the hotel of choice for meetings as we have 42,157 square feet of space, and 860 guest rooms.

REQUIREMENTS:

Flexible schedule

Strong organization skills and customer service knowledge

Excellent communication skills

We encourage recent Hospitality graduates, other TEAM members that have always wanted to work in events and candidates that have a passion for event execution and client satisfaction.!  This is a great entry level position in the world of catering and events!

What will I be doing?

You are the liaison between the client and the hotel departments by communicating and orchestrating the needs of the client and seeing that all details are followed through with the highest level of service.  In this role you are responsible for successful execution of all meetings and events to ensure customer satisfaction and loyalty.   Having the ability to deal with service recovery when an issue arises, as well as providing that extra client attention in making their experience the best it can be, are major parts of this role.

Essential Job Functions:

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• Manage customer relationships regarding the execution of fabulous events.  You will spend 90% of the time on the floor with the client and the other 10% of the time preparing and being proactive in anticipating group needs and services.
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• Authorize appropriate resolution of customers’ concerns while maintaining profitability.
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• Direct and assist with customer services via site visits, board meetings, menu tastings, and planning meetings for definite and potential groups.
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• Supports the Departmental Leaders with daily operations and interaction with Sales Team and other appropriate departments.
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• Participate in development and measurement of personal and team goals and action plans.

Supportive Functions:

Communicate clearly and accurately (verbally or non-verbally) in a pleasant manner.

Show competence by completing job responsibilities effectively and efficiently.

Demonstrate an ability to follow a prescribed sequence of service with each encounter.

Take initiative, be willing to assume responsibility for exceeding guests’ expectations.
 

Here is a list of perks you can enjoy when joining our team!!

The Benefits - Hilton is proud to have an award-winning workplace culture. 

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

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• Comprehensive Health Insurance coverage for you and your family
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• Career growth and development 
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• Go Hilton travel discount program with 100 nights of discounted travel
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• Best-in-Class Paid Time Off (PTO) and start accruing DAY ONE
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• Supportive parental leave
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• Recognition and awards programs
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• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)