- Proactively manage daily freight forwarding activities of the company to include all sea, air, road operations import/export process and warehousing
- Handling operations, daily follow up with Carrier/Agents for shipments arrival date
- Follow up shipping instructions and coordinate shipments with Customers
- Prepare shipping instructions and coordinate shipments with shipping lines
- Send arrival notice to customers
- Follow up with clients
- Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of KPIs
- Dealing with shippers/consignees requirements
- Dealing with truckers and customs clearance brokers
- Dealing with agents worldwide
- Explore new fields of business
- Handling invoices with clients and accounting department
- Maintaining good relations with shipping Lines
- Develops people to their highest potential through necessary training and performance management
- Responsible for ensuring cross training for all positions is complete and documented
- Maintaining customers focus on all times and answers to customers’ inquiries using the standards guidelines
- Taking ownership of complaint and queries and proactively following through to resolution
- Perform various customer service activities, including upselling
Proven experience as Manager of Operations or equivalent position.Strong experience and knowledge on all modes of delivery such as trucking, airline, shippingManagerial skills, problem-solving, Leadership, Customer Service, Planning & Organizing and Negotiation skills.Excellent English skills.Have the ability to handle issues with any partner in this business (shipping line, cargo owners, brokers and involved authority).Able to find new clients and have the skills to communicate with them.