- Oversee the daily operations of the company to ensure efficiency and high service quality.
- Manage and lead the operations team, providing guidance and support to achieve departmental goals.
- Develop and implement operational policies and procedures to improve workflow and customer satisfaction.
- Monitor and analyze operational performance, identifying areas for improvement and implementing solutions.
- Coordinate with other departments to ensure seamless integration and execution of travel bookings.
- Handle escalated customer issues and ensure timely and effective resolution.
- Maintain up-to-date knowledge of industry trends and regulatory requirements.
- Prepare and present operational reports to senior management.
Bachelor’s degree in Business Administration, Hospitality Management, or a related field.Minimum of 5 years of experience in an operations management role, preferably within the travel and tourism industry.Strong leadership and team management skills.Excellent problem-solving abilities and a proactive approach to challenges.Exceptional organizational and multitasking skills.Strong communication skills, both verbal and written.Proficiency in using travel reservation systems and related software.Fluent in English; proficiency in other languages is a bonus.A passion for travel and a commitment to providing excellent service.