Job objective
The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls.
CM has the overall accountability for the daily operations, staff-related activities, quality control, compliance with all applicable policies & regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.
Environment
Internal: Quality, Operations, Medical staff, Marketing, Procurement, Finance, Facility management team, Warehouse staff and HR.
External: Donors, Health authorities, Government agencies, Patient associations, Third party providers, Medical associations, Corporates, Community-based organizations and others.
Key responsibility
People Management & Development
- Establish a work environment that foster operational excellence.
- Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
- Provide regular feedback and coaching for centers employees.
- Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.
- Administer regular check-ins and year-end performance review & development plans, etc.
- Assist in management of the recruiting process.
- Support and conduct teams trainings.
- Leading the periodic medical\operational meetings.
- Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.
Operations management
- Supervise the operations within the center.
- Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor
- retention improvement and corrective action plans.
- Attaining donation goals with the highest level of quality and compliance.
- Monitor net yields and implement improvement plans.
- Perform analysis of related data to promote efficient operations.
- Proactive operational processes enhancement and risk management.
- Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment.
- Resolve related facility issues and manage inquiries for facility information.
- Manage all aspects of financial oversight; setting annual budget and ensure center meets monthly financial targets.
- Provide leadership to ensure donor retention with high customer service levels.
- Create organizational culture and value systems which stimulate the morale and productivity.
- Operate the center and manage employees to the highest standards of ethics and integrity.
- Provide strategic planning for donor center growth.
- With the marketing team, provide strategic inputs for marketing plans, follow up on execution, provide analytics and insights for optimization.
- Provide public\institutional presentations for awareness and donor recruitment activities
- Establish partnership with relevant governmental and private entities for brand equity and donors' recruitment.
Quality & Compliance:
- Ensure that the center is operating with high compliance level to company's policies, procedures and regulations.
- Deviation management and CAPA development with timely implementation.
- Manage centers audit processes and help to resolve any related issues.
- Ensure timely response and closure to audit observations.
- Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for Responsible Person of a plasma collection center.
- Recommend changes and improvements to SOPs.
- Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.
Back up for Center Physician:
Part of the qualification for being a certified CM, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs:
- Donor acceptance and deferral according to the relevant policies and procedures.
- Observe and coach the donor center technicians and phlebotomists.
- Donor counseling to individuals with unacceptable results.
- Management of Donor Adverse Event Reactions and the appropriate level of care.
- Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.
- Recommend changes and updates to the center procedures.
- Provide education sessions to the center medical staff as needed.
- Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
- Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.
Academic experience required.
Essential:
- Bachelor's degree in medicine.
- Formal Qualification in the medical field.
- Diploma/master's degree in a core branch of Medicine, Egyptian Fellowship, or MBA in a Medical Related field.
- Minimum 8 years of relevant experience
- Supervisory and people management experience for at least for at least 3 years.
- Blood bank related experience.
- Experience in a GxP regulated environment and Quality standards. Desired:
- Experience in cGMP.
Computing skills
- Proficiency in all Microsoft Office applications.
Personal skills
- Leadership.
- Emotional intelligence.
- Assertiveness & decision-making ability.
- Resourcefulness and proactivity.
- Strong communication skills.
- Critical thinking and problem solving.
- Teamwork and collaboration.
- Professionalism and strong work ethic.
- Excellent customer service.
- Organized and able to manage time effectively.
- Analytical.
- Interpersonal skills.
- Ability to work within a highly regulated, labor intensive, fast paced medical environment.
- Ability to plan and execute activities for the improvement of overall operations.
Languages Excellent written and spoken English and Arabic.