• Communicating with customers via phone and e-mail to present the company’s products and provide a comprehensive explanation about them.

• Receiving customers inquiries and communicating with the sales department and factory management to meet their requests for quotations, sample requests, delivery dates, and all relevant customer complaints and suggestions.

• Communicate directly with customers regarding all their inquiries and complaints, discuss their suggestions, meet all their needs, and ensure their satisfaction with the products and services provided.

• Preparing and updating a register of customer complaints and suggestions and contributing to studying customer complaints, analyzing the root causes, and determining relevant corrective and preventive measures.

• Preparing and completing requests for samples according to customer specifications and requirements and preparing and updating a special record to follow them up.

• Prepare requests for quotations according to customer requirements and communicate them with the sales coordinator.

• Preparing and completing the relevant new customer data form and reviewing the sales department regarding all contract terms, as well as the customer’s classification and payment terms and facilities.

• Negotiating relevant quotations with customers, concluding contracts, and determining payment terms in accordance with company policy.

• Communicate with factory sales coordinators to confirm delivery dates for various related supply orders and follow up on their implementation.

• Periodic review of the customer database, continuous review of technical catalogues, standards, and journals, and conducting the necessary research and electronic search for potential customers.

• Participation in internal exhibitions and conferences and positive representation of the company.