Job Objective:
As the Senior Sales Engineer, you will play a key role in driving solution-based business development opportunities for some of our largest and most important customers. This means we will depend on you to use your creativity and expertise to transform ambiguous and often complex opportunities into significant deals.
| DUTIES AND TASKS |
- Searches and discovers market opportunities, prospecting promising customers and communicating to arrange for a meeting with decision-makers.
- Establishes, develops, and maintains positive business and customer relationships
- Expedites the resolution of customer problems and complaints to maximize satisfaction
- Collects all necessary information to evaluate the target customers’ requirements including application technical information, current challenges facing the customer, current supplier from competition, and customer’s financial situation.
- Manages & mentors a sales team for open opportunities & securing it to successful orders.
- Conducts periodic solo visits and combined visits with field engineers to existing customers and ensure optimum customer service, enhance customer satisfaction, and explore opportunities to expand business.
- Provides up-to-date market information such as competition information (products, prices, services, new technology, etc.…), new business opportunities, threats to existing company’s business, etc.…
- Reaches out to customer leads through calls, and surveys.
- Negotiates tender and contract terms.
- Close sales deals successfully through effective negotiation and close follow-up to translate customers’ inquiries into purchase orders.
- Closely follow up on customers’ payment and collection activities to ensure prompt customer payment and reduce the company’s credit amounts.
- Promptly and accurately conveying customer complaints to the company for investigation and taking the necessary action.
- Records and maintains customer contact data.
- Supports marketing by attending trade shows, conferences, and other marketing activities.
- Offers after-sales support services, providing pre-sales technical assistance and product education.
- Liaises with other members of the sales team and other technical experts.
- Seeks continuous improvement initiatives and development of Best Practices within the sales team
- Be prepared to attend customer kick-off meetings as and when required.
- Discuss proposed meetings with Sales Team to ensure targets are focused and information is shared before the meetings.
- Conducts technical sales presentations to customers as and when necessary, showing how our products meet their needs.
- Documents key findings, progress, insights, and pipeline velocity in CRM.
- Meets the required Key Performance Indicators.
- Use your technical acumen to provide solution-based sales.
- Provide appropriate and timely reporting of activity and achievements to various levels of management, as required.
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Bachelor’s degree in Mechanical/ Chemical / Industrial Engineering, or equivalent work experience.Minimum of 3 years of experience in the same role/related field.Client-focused solutions experience.Talent for influencing client management.Ability to manage multiple projects and relationships at the same time.Writing reports and sales literatureKnowledge of office management systems and procedures.Demonstrated expertise in the technical specifications required to sell industrial-based products and services.Excellent written and verbal communication skills.Engaging and persuasive presentation skills; ability to develop and document compelling value propositions and present partners’ tech teamsStrong interpersonal communication and relationship-building skills with the ability to build and maintain relationships of influence with customers.A clear and confident decision-maker with a commercially focused approach.Effective customer management skills with demonstrated ability to work successfully with Atlantic direct and collaborate sales teams to meet performance goals.Must have a car.Excellent in English.