Key Responsibilities:

Operational Strategy and Planning:

• Develop and implement operational strategies aligned with the company’s goals and objectives.
• Create and manage operational budgets, forecasts, and financial plans.
• Identify and address operational risks and opportunities.

Process Improvement:

• Analyze and improve operational processes and workflows to enhance efficiency.
• Implement best practices and innovative solutions to optimize productivity.
• Monitor and evaluate the effectiveness of operational procedures.

Resource Management:

• Oversee the allocation and utilization of resources, including personnel, equipment, and materials.
• Ensure the availability of necessary resources to meet production and service delivery requirements.
• Manage vendor relationships and negotiate contracts to secure favorable terms.

Team Leadership and Development:

• Lead, mentor, and develop the operations team, fostering a positive and productive work environment.
• Set performance objectives, conduct regular evaluations, and provide feedback and coaching.
• Promote a culture of continuous improvement and professional development.

Quality Control:

• Establish and enforce quality standards and procedures to ensure the delivery of high-quality products/services.
• Conduct regular audits and inspections to maintain compliance with industry regulations and standards.
• Address and resolve quality issues and customer complaints in a timely manner.

Operational Reporting:

• Prepare and present regular reports on operational performance, including key metrics and KPIs.
• Provide insights and recommendations to senior management based on data analysis and trends.
• Ensure accurate and timely documentation of operational activities.

Compliance and Safety:

• Ensure compliance with all relevant legal, regulatory, and safety requirements.
• Implement and monitor health and safety policies and procedures.
• Address and mitigate any operational hazards or risks.