- Moderate the comments and messages
- Answer customer inquiries related to the company.
- Replying to direct messages and comments on social media platforms.
- Contact potential or existing customers to inform them about a product or service using scripts
- Provide accurate, valid, and complete information
- Follow up and coordinate the customer journey to ensure the results
- Keep records of calls and customers data and note useful information
Arabic/ English Typing Speed skills.Very good English writing and reading skillsPrevious experience in using all social media channels.Previous experience in the same jobAbility to learn about products and services and describe/explain them to prospectsExcellent communication and interpersonal skillsCool-tempered and able to handle rejectionOutstanding negotiation skills with the ability to resolve issues and address complaints