- Maintain and monitor the organization's IT infrastructure, including servers, network devices, and storage systems.
- Perform routine maintenance tasks, system upgrades, and patches to ensure optimal performance and security.
- Manage hardware and software inventory, including procurement, installation, and asset tracking.
- Collaborate with vendors and service providers for hardware repairs and maintenance.
- Provide technical support and troubleshooting for hardware, software, and network-related issues.
- Respond to user inquiries, diagnose problems, and resolve technical issues promptly.
- Assist in the setup and configuration of workstations, printers, and other peripheral devices.
- Educate and train employees on proper IT usage and best practices.
- Administer and maintain the organization's network infrastructure, including routers, switches, firewalls, and wireless access points.
- Ensure network security and implement appropriate measures to protect against unauthorized access and data breaches.
- Monitor network performance, identify and resolve connectivity issues, and optimize network resources.
- Configure and maintain virtual private networks (VPNs) for remote access and secure data transmission.
- Implement and maintain backup strategies and disaster recovery plans for critical systems and data.
- Perform regular backups, verify data integrity, and conduct tests to ensure successful data restoration.
- Monitor backup systems and troubleshoot any backup-related issues.
- Collaborate with relevant stakeholders to identify and address potential data vulnerabilities.
- Participate in IT project planning, implementation, and execution.
- Collaborate with cross-functional teams to gather requirements, develop project plans, and monitor progress.
- Coordinate with external vendors and contractors for project implementation and integration.
- Implement and enforce IT security policies, procedures, and best practices.
- Conduct regular security assessments and audits to identify vulnerabilities and implement appropriate measures.
- Stay updated with emerging security threats and technologies to proactively address potential risks.
- Ensure compliance with relevant regulations, such as data privacy and industry-specific requirements.
- Maintain accurate documentation of IT systems, configurations, and procedures.
- Create and update technical documentation, user manuals, and knowledge base articles.
- Provide training and support to end-users on IT tools, systems, and applications.
- Foster knowledge sharing and collaboration within the IT team and across the organization.
Bachelor's degree in Information Technology, Computer Science, or a related field.5 to 7 years of experience in IT support and infrastructure management.Strong knowledge of networking, server administration, and hardware/software troubleshooting.Experience with Windows and Linux operating systems.Proficiency in managing network devices (routers, switches, firewalls) and wireless networks.Knowledge of backup and disaster recovery solutions.Understanding of IT security principles and best practices.Project management skills with the ability to lead and coordinate IT projects.Excellent problem-solving and analytical abilities.Strong communication and interpersonal skills.Ability to work independently and collaboratively within a team.