Customer Service Agent

Egypt - Giza
  • Serves visitors by greeting, welcoming, and directing them appropriately.
  • Notifies company personnel of visitor arrival.
  • Maintains security and telecommunications system.
  • Informs visitors by answering or referring inquiries.
  • Directs visitors by maintaining employee and department directories.
  • Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
  • Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Type promotional materials and contests when requested.
  • Handle the HRM recruitment agenda by calling candidates, taking appointment and send an outlook invitation to block their calendar on that date and time. 
  • Contributes to team effort by accomplishing related results as needed.
  • Ensure a positive atmosphere: physical presentation, attitude, smile, punctuality.
  • Actively seek to attend all company’s meetings, trainings, workshops and events. 
  • Understand and abide by the company’s Internal Rules and Regulations (IRR).
  • Follow all Operating Procedures. 
  • Provide exceptional customer service by greeting customers warmly, answering questions, and resolving any issues promptly.
  • Possess basic receptionist skills to answer phone calls, direct inquiries, and provide basic information.

Minimum of 1 year of experience as a Cashier, Receptionist or similar customer service role.Strong communication skills.Excellent customer service skills.Basic computer literacy.Ability to multitask and work effectively in a fast-paced environment.Receptionist skills preferred, including answering phones, directing inquiries, and providing basic information.
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com