- Execute field visits to run standard operating procedures audits, assess and determine service objectives accordingly and set corrective plans and follow thoroughly from action plans communication to execution and implementation.
- Improve quality through frequent examination, evaluation and analysis of Service Centers KPIs to allocate performance trends and needed improvements.
- Review and analysis of customer satisfaction index in order to enhance weak points affecting our customers.
- Participate and initiate KAIZEN activities that are geared toward improvement of service Centers overall performance.
- Liaison and coordinate with service departments to fine tune their operations systems.
- Monitor daily operations to identify weak points, run gap analysis and identify areas for development.
- Carry out departmental initiatives projects by applying project management tools such as (Objective and scope setting, needed resources, stakeholders mapping, tracking of progress and measurement of progress performance)
- Follow up on departmental on-going tasks and with determined departments to ensure service centers supplies proper fulfillment
Educational Requirements: Bachelor Degree in Engineering Required Industry Experience: Minimum 3 years of experience in a reputative automotive dealershipTechnological Requirements: Microsoft office suiteLanguage Requirements: Very good command of English