- Responsible for handling all clients’ inquiries through phone calls, visits, emails, electronic messages or letters.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Communicate and follow up with internal or external parties to ensure that appropriate changes were made to resolve clients’ problems.
- Keep records of clients’ interactions or comments, recording details of inquiries, complaints, or comments, letters, unit related papers as well as actions taken on the CRM system or in hard copies according to the correspondence method.
- Refer unresolved clients’ grievances to designated departments for further investigation.
- Coordinate with the technical office department regarding clients’ modification requests, communicate with the client the feedback and prices and support with the client relationship during the implementation.
- Create and update the needed and required reports.
- Update CRM system with all the data needed periodically.
Bachelor’s degree.from 3 to 5 years’ experience in Real Estate Development field.Proficiency in Microsoft OfficeVery good command of English languageVery good in soft skills ( Presentation , Communication and Negotiation)Excellent communication and problem-solving skillsMulti-tasking abilities , set priorities and manage time effectivelyImmediate join are preferred.