Main Responsibilities
- Greet, assist and direct candidates/new hires/visitors and clients to the appropriate staff member.
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
- Answer all incoming calls, respond to inquiries, take messages, screen and direct phone calls in a professional manner.
- Maintain the visitor sign-in – Log sheet and a general filing system of correspondence, contacts and deliveries.
- Assist clients with property information, sales processes, and general inquiries.
- Provide administrative support to the sales team and other departments as needed.
- Assist with event planning and coordination for sales events and client meetings.
- Generate daily, weekly and monthly customer service reports.
- Resolve customer concerns/complaints using a professional approach.
- Conduct follow-up calls when needed.
- Performs general clerical duties including but not limited to filing, photocopying, and mailing as required.
- Handle the sales center stationaries, purchase orders and requests.
- Perform tasks and other administrative projects as assigned.
- Ad Hoc/other assigned admin as assigned by the top management.
Bachelor’s degree in business administration or any relevant field.1-2 year of working experience is required.Excellent people skills and ability to interact with clients and staff.Customer Service and/or administrative office experience required.Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Excellent verbal and written communication skills in both Arabic and English.Administrative writing skills.