As an Export Operations Specialist, you will be responsible for managing the entire export process for our clients, with a primary focus on pricing strategies. Your role will include coordinating with various stakeholders, ensuring compliance with export regulations, and providing exceptional customer service. You will play a key role in facilitating the smooth and efficient transportation of goods to international destinations and developing competitive pricing models.
Responsibilities:
- Communicate with partner agents, clients, trucking companies, customs clearance agents, and shipping lines via phone and email.
- Prepare, review, and verify accurate export documentation, ensuring compliance with customs regulations, export laws, and industry standards.
- Coordinate with shipping lines, freight forwarders, trucking companies, and other service providers to ensure the smooth transportation and delivery of goods.
- Serve as a primary point of contact for clients, providing exceptional customer service and addressing inquiries related to export operations. Proactively communicate and provide status updates to clients regarding their shipments.
- Develop and implement competitive pricing strategies to maximize profitability while ensuring market competitiveness.
- Prepare pricing quotes and proposals for clients, ensuring accuracy and profitability.
- Monitor market trends and adjust pricing strategies accordingly to maintain a competitive edge.
- Identify and resolve any operational issues, such as delays, damages, or discrepancies in export documentation. Collaborate with internal teams, external partners, and clients to find effective solutions and ensure customer satisfaction.
- Maintain accurate and up-to-date records of export transactions, including export documentation, customs clearance documents, pricing proposals, and related correspondence.
- Ensure that financial aspects (billing and invoicing) and reporting for freight are carried out in accordance with company requirements.
- Issue invoices to clients.
Minimum of 2-5 years of experience, preferably in the shipping industry.Strong understanding of export procedures, customs regulations, documentation requirements, Incoterms, and pricing strategies.Meticulous and detail-oriented with the ability to handle complex export documentation and pricing models accurately.Strong organizational skills to manage multiple export shipments and pricing proposals simultaneously.Ability to identify and resolve export-related issues, such as customs clearance delays, documentation discrepancies, shipment disruptions, and pricing challenges. Ability to think critically and find practical solutions.Bachelor’s degree.Strong written and verbal communication skills both in English and Arabic.