Key Accountabilities and Decision Ownership
• Perform fault troubleshooting, identification and resolution for Enterprise VODAFONE Italia Customers targeting First call resolution.
• Solve the Incident within the comply SLA and meet the agreed KPI.
• Deal with different Internal Competence Teams, Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA.
Core Competencies, Knowledge And Experience- Fluent in Italian (C1 Written and Spoken)-0-2 Experience in Italian Customer Service or Technical Support-Eager to learn something new