- Monitor review and reply to all user-generated content, including comments, posts, and messages on social media platforms.
- Engage with users by responding to comments, questions, and messages professionally and on time
. - Identify potential sales leads or opportunities from user interactions and inquiries on social media platforms.
- Engage with leads and guide them through the sales process, including providing product information and support.
- Identify and escalate issues or potential crises, such as negative sentiment or public relations concerns, that may affect the brand's reputation.
- Keep up-to-date with changes in social media algorithms, platform policies, and industry trends to adapt moderation and sales strategies.
- issuing invoices to customers.
- tracking the undelivered orders with the shipping companies
Female Preferred Bachelor's degree in communication, marketing, or a related field (or equivalent experience). Strong understanding of various social media platforms and their best practices. Excellent communication and interpersonal skills. Proficiency in written communication with an emphasis on grammar and spelling. Knowledge of crisis management and conflict resolution. Ability to work in a fast-paced environment and adapt to changing circumstances. Familiarity with content creation and graphic design is a plus. Knowledge of analytics tools to measure social media performance. A commitment to maintaining a positive online environment and upholding the brand's values.