- Job Purpose:
- Responsible for handling all student services at Alexandria branch and acting as a single point of contact between students and ESLSCA, coordinating all kinds of requests and resolving issues or complaints in a timely manner maintaining ESLSCA professional image.
- Responsibilities and Tasks:
- Accountabilities:
- Handles the student enrollment procedures at Alexandria branch from orienting students about all programs to receiving the required documents.
- Assists in course preparations and Schedules setting.
- Receives all course schedules from Academic Affairs for each semester/ round and sends to designated Instructors.
- Uploads registration plans, class schedules and professors’ breakdowns on the system, portal, and campus screen.
- Communicates all information to his/her assigned intake / classes’ Students: registration dates; semester starting/ ending dates; schedules; reschedules; cancellations; and all forms of announcements.
- Registers the first semester students to their designated campus and class as per their preference selection.
- Registers current students after reviewing and clearing any outstanding academic/financial dues at the registration and final exams stages.
- Enters student attendance on portal as received from instructors on daily basis.
- Monitors attendance and send out warnings due to repeated absenteeism as per attendance/ withdrawal policy.
- Supports all online lectures’ and sends recordings to students.
- Handles all students’ requests in a timely manner (Three- days period).
- Acts as a single point of contact for all student requests, inquiries or complaints and handles with all concerned departments/ Offices.
- Resolves students’ complaints in an efficient and timely manner.
- Coordinates assignments, case studies and projects on portal between Instructors and students.
- Runs plagiarism tests on designated software as per the Instructor’s request.
- Handles in class exams preparations and coordinates with IT Online exams.
- Reviews Grade sheets and submits them to Academic department for fulfilling the required approvals.
- Develops analytics and other reports on a course by course – basis.
- Maintains all classes information on all used Platforms.
- Performs any other ad-hoc tasks that might be assigned by the direct Manage.
Bachelor Degree in Business Administration or any relevant field.1 – 2 years of experience in Customer Services, Call Centers & Student Services.Experience in Educational Institutes is preferable.Accuracy and attention to detailsExcellent Communication SkillsExcellent Customer support and handling SkillsExcellent Problem Solving SkillsExcellent level of English Language.Previous Knowledge with Learning Management systems is preferred.Good knowledge of all MS. Applications (Word, PowerPoint, Excel…)Five Days a week.