- participate in all the day to day customer services activities
- assist with effective liaison, support and assistance between customer services department and rest of organisation
- use CRM system to manage the functions of receiving, analysing, resolving and documenting customers’ issues and complaints in accordance with the organisation’s requirements
- assist with preparation and agreement of individual action plans and targets for all team members
- adhere to all organisation policies and procedures
- set an example for team members of commitment, customer service activities, work ethics and habits and personal character
Bachelor degreeMinimum 1 years C.S experience (senior level) Proficiency in Microsoft OfficeExcellent command of English languageExcellent communication and problem-solving skillsMulti-tasking abilities , set priorities and manage time effectively