He supervises the work of the department’s employees, coordinates the work among them, supervises them, follows up on them, directs them, and evaluates their performance.
Follow up with clients and prepare a periodic report on the extent of implementation of the follow-up plan for each client.
Receiving customer complaints, submitting an analytical report on them, and presenting them to the direct manager.
Providing proposals that contribute to resolving the causes of customer complaints.
Preparing and analyzing customer satisfaction questionnaire forms.
Preparing an analytical report on customer satisfaction questionnaire forms that shows trends in customer opinions
And present it to the direct manager.
Follow up on the actions taken regarding the above-mentioned reports with the company’s relevant departments.
Developing the supervisory skills of subordinates, which contributes to the preparation of a second row of cadres
Submitting reports periodically to the direct manager.
Performs other similar tasks assigned to him.
Follow up on service centers
He previously worked in the field of electrical appliances
Specifications: Bachelor’s degree in engineering and work experience for a period not exceeding 10 years.Spend an interim period of no less than 6 years directly in the job if he is from within the company.Passing subsequent programs initiated by the company in the field of management, technical fields and related specializations.Ability to lead, direct, evaluate and appreciate.Simple knowledge of using and operating the information tools that we make available to the company, such as computer applications and networks, and creating communication and functional communication using these tools.