- Coordinate the collection process between the customers and Filed Collectors through organizing the suitable dates and times for collections.
- Chase overdue invoices by telephone, email & letter within agreed timescales.
- Respond promptly to both client and internal enquiries.
- Resolve customers’ issues related to their accounts/ invoices and liaise with other departments –if needed-
- Investigate and evaluate customers’ credit requests to decide whether to a new credit is to be granted based on predetermined standards.
- Set up and maintain customer files.
- Present daily and monthly collection reports to direct manager.
- Achieve personal/ team targets.
- Any other job-related duties.
Excellent Communication skills.Customer Focus & People skillsNegotiation skills.Problem Solving.Time management.Working under time pressure, meeting deadlines.Flexible and Able to work in a team environment.Very good command of English Language is a must both written & spoken (inter-mediate level)