- Leading, directing, and motivating the Call Center Agents (Travel Consultants) to achieve the targets communicated by the management.
- Monitoring, analyzing the call center agents’ performance, and plotting the needed PIPs.
- Assuring that all team members adhere to the code of conduct.
- Supports management and ensures sales & CR targets are achieved.
Experience in Sales Call Center in Travel and TourismExcellent communication, interpersonal, and customer service skills.Strong sales ability, business acumen, and commercial awarenessStrong leadership abilities, Motivation, Coaching, Mentoring, Goal Setting and Achievement