· Comply with licensing laws and other legal requirements.
· Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
· Coordinate daily Front of the House (Included the Bar) restaurant operations.
· Ensuring excellent customer service and dealing with customer feedback and complaints
· Open and close the restaurant on time.
· Organize and supervise shifts and assigning tasks and coordinating work shifts, timetables and staff leave.
· Corporate with HR Dep the recruitment process.
· Train new and current employees on proper customer service practices.
· Appraise staff performance and provide feedback to improve productivity.
· Encourages employees to provide excellent customer service within guidelines.
· Organize marketing activities Internally, promote the brand in the local community through word-of-mouth and restaurant events.
· Maintain high standards of quality control, hygiene, and health and safety
· Take responsibility for the business performance of the restaurant
· Analyze and plan restaurant sales levels and profitability
· Managing a restaurant’s finances
· Control operational costs and identify measures to cut waste for FOH.
· Present detailed reports on weekly, monthly and annual revenues and expenses to the operation manager.
· Implement policies and protocols that will maintain future restaurant operations.
· Monitoring stock levels and placing orders for FOH supplies.
· Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
· Responsible for the FOH area Activities and the staff level performance.
Minimum 15 Years Experience in HORECA filed.10 Years Experience in fine dining Restaurant is Must.Previous experience working in a bar is preferredFluent English is must.Presentable Look.Strong customer service skills.Commercial awareness.Interpersonal and teamworking skills.Excellent communication skills.Management and administration skills.