- Process and manage all aspects of export orders, including order entry, shipment scheduling, and ensuring timely delivery to customers.
- Coordinate with various departments such as logistics, shipping, and warehouse to ensure efficient and timely shipment of goods to international customers.
- Prepare and manage all required export documentation, including commercial invoices, packing lists, certificates of origin, and other customs-related documents.
- Ensure compliance with all export regulations and requirements, including export control laws, trade regulations, and customs procedures.
- Serve as the primary point of contact for international customers, handling inquiries, providing product information, and resolving any issues or concerns related to orders and shipments.
- Provide support to the sales team by preparing quotes, processing sales orders, and assisting with customer inquiries and requests.
- Build and maintain strong relationships with international customers, distributors, and agents to facilitate long-term business partnerships and maximize sales opportunities.
- Identify opportunities for process improvement and efficiency enhancement in export operations, and work closely with cross-functional teams to implement best practices and streamline workflows.
- Collaborate with internal teams such as production, finance, and marketing to ensure alignment and coordination in meeting export sales objectives.
- Proactively identify and resolve issues related to export orders, logistics, documentation, and customer service to ensure customer satisfaction and minimize disruptions to the export process.
Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus;Good computer skills (MS Office)ERP System use - is a plus-Proficiency in EnglishExcellent verbal and written communication skillsA team player with high level of dedicationBSc/BA in business administration or relevant field; certification in sales or marketing will be an asset