Role And Responsibilities

• Always demonstrate sincere customer focus and true appreciation for the guest experience.
• Develop and maintain adequate professional product program.
• Develop and maintain retail product program.
• Ensure all dealings with guests at the spa and health club area to meet or exceed the hotels  operating standards.
• Ensure all areas of the Spa are kept clean and well maintained at all times.
• Ensure compliance with all legislation governing the operation of a Spa facility.
• Ensure the guest experience is relaxing and in accordance with the hotel's standards.
• Ensure the health and safety of guests and employees are paramount at all times.
• Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
• Ensure that the Spa team adhere to all hotel’s and company operational and service standards.
• Ensure that spa department follows business conduct and ethics.
• Ensure that spa department follows hotels policies and procedures including health, hygiene, emergency and Fire prevention.
• Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
• Ensure all spa, health club and wellness equipment is maintained in good working order at all times.
• Ensure that all stock and cash items are kept safely under lock and key.
• Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
• Able to achieve high performance and operational standards.
• Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
• Able to handle any guest complaints or special requirements.
• Able to promote and sell spa programs to groups, conference guests  etc.
• Able to  the spa and wellness programs.
• Able to implement and monitor up-selling strategies to maximise spa and health club operational revenue.
• Able to analyze and interpret the needs of clients and offer appropriate options, solutions and resolutions.
• Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.
• Responsible for checking and overseeing all guest settlements like cash, CC, room settlements etc.
• Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
• Responsible to develop strong product quality and treatment measures.
• Responsible to monitor and analyse the products and services of competitive Spas, to maintain a competitive advantage.
• Responsible for the department training Plan and conduct hands-on training for the new recruitment.
• Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
• Responsible for spa employee’s weekly duty schedules and staff duty charts.
• Coordinate with the engineering department to ensure proper repair and prevent maintenance works of all spa equipment.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.
• Regularly monitor all equipment for the proper functioning in the Spa and health club area to ensure maximum guest satisfaction.
• Prepare annual budget and business Plan to ensure Spa operation is adequately represented.
• Recruit and train Spa employees in accordance with hotels or resort sop and guidelines.
• Monitor and review Spa employee’s performance regularly and provide required guidance.
• Manage spa inventory effectively, and follow hotels purchasing standards to ensure audit compliance.
• Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.
• Gather information and remain fully informed of local and international trends in Spa operations.
• Attend daily morning HOD meeting.
• Perform a regular inventory of Spa par levels for retail and operational stocks.
• Raise store requisitions of all retail and operational items as and when required.
• Perform any other duties that management may reasonably require.
• Contacts and performs initial interviews with individuals who are eligible for health coaching programs.
• Provides necessary coaching to reduce or eliminate behaviors that are considered high-risk.
• Supports the operational aspects of the employer in order to promote client satisfaction.
• Develops and conducts seminars and conventions for family members, clients or even employees who are interested in learning more about health and wellness.
• Creates and distributes health education materials such as brochures to clients.
• Develops care plans that are custom-tailored to individual clients.
• Coordinates with clients’ other healthcare providers in order to provide a well-rounded experience.