- Incident investigation and escalation, troubleshooting issues with systems and software.
- Interacts with vendors and provides support to staff.
- Properly escalate unresolved issues to developers.
- Provides support and monitors hospital applications.
- Maintains detailed software and system documentation.
- Tracks issues and provides timely and accurate customer feedback.
- Diagnose, research, troubleshoot, and identify solutions to software issues.
Bachelor's degree in Computer Science, Information Technology, or any related field.Proven experience in a similar role for at least 2 years providing technical support for software applications.Healthcare experience is preferableProficiency in troubleshooting and diagnosing software issues across various platforms.Strong analytical , Communication and problem-solving skills