- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Not less than 1 year working experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.Experience delivering client-focused solutions to customer needs.Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailExcellent listening, negotiation and presentation abilitiesStrong verbal and written communication skillsBA/BS degree in Business Administration or relevant field