وظائف خدمة عملاء - الشرقية مصر

- Process and resolve customer inquiries, complaints, and escalated service issues quickly and effectively.- Provide accurate information about electricity services, tariffs, and billing procedures.- Ensure effective and timely communication during outages and service restoration updates.- Serve as the primary point of contact for complex or high-profile customer cases.- Develop and implement customer service standards and best practices.- Monitor and analyze customer feedback to improve processes and service delivery.- Ensure compliance with company policies and regulatory requirements.- Work closely with technical teams to resolve operational issues and ensure transparent customer communication.- Collaborate with billing and metering departments to resolve disputes or billing variances.- Prepare detailed reports on customer service performance indicators, such as response times, resolution rates, and customer satisfaction levels.- Identify overall trends and recommend improvements based on data analysis.- Prepare reports detailing the updated status for the customer.- Use Customer Relationship Management (CRM) systems to document and track all customer interactions.- Advocate for updating and developing technologies used to improve the customer experience.<p><strong>Additional Details</strong></p><ul><li>Open positions: 1</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social security, transportation allowance, housing</li></ul>

<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 20</li><li>Shift system: morning and evening</li><li>Benefits: health insurance, social insurance, overtime</li></ul>

National Glass and Ballast Company in 10th of Ramadan. Benefits: 8 working hours per day. 5 working days per week. Public and private insurance. Provision of transportation allowance or vehicle. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 3</li><li>Shift system: morning only</li><li>Benefits: health insurance, social insurance, transportation allowance, meals, overtime</li></ul>

Sunnybear Company for Sanitary Ware announces its need to hire a cleaner to join the team. Benefits and salaries: Salary: 7,000 Egyptian pounds. Health insurance and social insurance. Private medical insurance. Transportation provided. 10-day allowance during Eid al-Fitr and Eid al-Adha. Job duties: Maintain cleanliness of offices, corridors, and company facilities. Collect and dispose of waste in designated safe locations. Adhere to occupational safety and health standards while working.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 5</li><li>Shift system: morning shifts only</li><li>Benefits: health insurance, social insurance, transportation allowance, meals, housing</li></ul>