Required qualification & skills
Professional Experience
3 years of relevant experience in a similar position
Education and Academic Qualifications
- Bachelor’s Degree in computer engineering, Computer Science, IT, or a related field from an accredited university.
- ITIL V3 certification
- Any other certification will be a plus (Microsoft, Cisco, Apple etc.).
Knowledge, Skills & Abilities
- Microsoft Windows, Mac, and general desktop support issues.
- End-user devices like printers and scanners.
- Audio and Video systems like projectors, mixers, etc.
- DNS, TCP/IP, and other networking concepts.
- Excellent customer care skills.
- Time and project management skills.
- Analytical and problem-solving skills.
- Interpersonal, communication, and soft skills.
- Ability to work under pressure and in a diverse culture.
- Excellent communication skills in English languages; Arabic language is an advantage.