Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking an experienced Infrastructure Systems Engineer to provide advanced (L3) operational support for Office IT infrastructure services. This role focuses on ensuring high availability, stability, and performance of enterprise platforms including Active Directory, Office 365, and Windows Server environments. The role requires strong independent judgement, deep technical expertise, and end-to-end ownership of supported services while contributing to continuous improvement and service excellence.

What You Will Do

• Provide third-line (L3) support and escalation management for Office IT infrastructure services
• Own and manage backend infrastructure platforms, ensuring agreed availability and performance levels
• Perform daily system health checks and proactively resolve infrastructure issues
• Diagnose and resolve complex incidents and service requests within defined SLAs
• Manage and participate in crisis situations, following established escalation and incident management processes
• Collaborate with vendors, internal teams, and technical leadership to restore and improve services
• Conduct performance, capacity, and configuration analysis for infrastructure systems
• Support service improvement initiatives and contribute to operational readiness for future projects
• Act as a technical mentor to L1 and L2 support colleagues, including participation in knowledge-sharing and onboarding activities
• Maintain clear communication with stakeholders, including technical leads and cross-functional teams
  
  
  

Who You Are

• An individual with a Bachelor’s degree in Engineering or Computer Science
• Someone with 4–6 years of professional experience in IT infrastructure or systems support within large-scale environments
• Proficient in Microsoft Office 365 services, Active Directory, ADFS, AD Connect, and licence management
• Experienced in Windows Server (2016/2019), Microsoft SQL, and infrastructure troubleshooting
• Skilled in PowerShell scripting for automation and operational efficiency
• Knowledgeable in ITIL-based service management, with ITIL Foundation certification
• Comfortable working in multicultural, globally distributed teams
• A clear and confident communicator with strong written and spoken English skills
• Customer-focused, accountable, and collaborative in approach, with a strong sense of ownership
  
  
  

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s In It For You

• Exposure to complex, enterprise-scale IT infrastructure environments
• Opportunities to work with global stakeholders across Vodafone Group
• A role with meaningful impact on service availability and customer experience
• Continuous learning through operational challenges, service improvement initiatives, and technical mentoring
  
  
  

What Skills You Will Learn

• Advanced enterprise infrastructure operations and service ownership
• Crisis and incident management in high-impact production environments
• Cross-functional collaboration within a global technology organisation
• Enhanced automation and scripting capabilities for infrastructure efficiency
  
  
  

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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