Responsibilities:

• Oversee the day-to-day operations of properties, including all phases of maintenance of the common areas, buildings, and grounds.
• Directly supervise outside contractors to ensure properties are properly maintained in accordance with company standards and maintenance agreements.
• Resolve issues with in-house and outside contractors, establishing priorities to meet maintenance, housekeeping, landscape, and customer service needs.
• Schedule and supervise all maintenance, landscape, housekeeping, and security plans, and assist with inspections of all areas.
• Coordinate with other related departments to maintain a smooth workflow and ensure compliance with health and safety legislation. Provide advice on recommendations.
• Collaborate with the Head of the district to develop and adopt processes and policies for emergency awareness.
• Manage and prioritize tasks recorded in the call center, conduct analysis to identify areas of success, and take appropriate actions.
• Respond to complaints and issues from city residents, acting as the owner representative and liaising with the corporate office to resolve related issues.
• Identify and implement cost-saving measures where appropriate and manage the budget.
• Act as the main point of contact for internal and external customers seeking support and information regarding the facilities in the city.
• Respond to and resolve difficult and sensitive inquiries and complaints from residents.

Qualifications:

• BA in Mechanical, Electrical Engineering or any related field
• 10+ years of experience working with real-estate developers or consultancy companies
• Proven experience in property management or a related field (Residential, Commercial, or Hotels)
• Strong knowledge of maintenance, housekeeping, and security practices with in-house teams and service providers.
• Ability to prioritize tasks and manage multiple projects simultaneously
• Strong problem-solving and decision-making abilities
• Effective communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Ability to work comfortably in a fast-paced environment