Company Description Tabby is a financial technology company focused on giving people greater control over their money through a clear and flexible money app to send, spend, and save. Founded in 2019, Tabby serves customers and businesses across Saudi Arabia, the United Arab Emirates, and Kuwait. More than 25 million customers and 65,000 global brands, government services, and small businesses rely on Tabby’s services. The company is committed to building a financial system that works transparently and fairly for people and businesses, instead of favoring traditional institutions. What began as a better way to pay at checkout has grown into a comprehensive financial platform designed to support long-term financial well-being.
Role Description The English CS Ambassador will provide customer support and guidance to English-speaking users, ensuring a positive and seamless experience across Tabby’s products and services. This is a full-time, on-site role based in Cairo, where the ambassador will handle customer inquiries via chat, email, and phone, resolve issues, and escalate complex cases when needed. Daily tasks include explaining product features, assisting with account and payment questions, documenting interactions accurately, and following established procedures and service-level standards. The role involves collaborating with internal teams to report user feedback, identify recurring issues, and suggest improvements to support processes and customer communication. The ambassador will also contribute to knowledge base content, maintain high service quality, and uphold Tabby’s brand tone and values in every interaction.
Qualifications

• Strong English communication skills (B2–C1 level or equivalent), with clear written and spoken communication and active listening abilities.
• Customer service skills, including empathy, problem-solving, conflict resolution, and a customer-centric mindset.
• Basic technical and digital literacy, with the ability to navigate web and mobile applications, troubleshoot common user issues, and learn new tools quickly.
• Organizational and time-management skills, including the ability to prioritize tasks, work in a fast-paced environment, and meet performance targets.
• Ability to work on-site in Cairo on a full-time basis and collaborate effectively in a diverse, cross-functional team.
• Previous experience in customer support, contact centers, or fintech/e-commerce environments is an advantage.
• Flexibility to work shifts, including evenings, weekends, and holidays as required by business needs.
• Relevant diploma or bachelor’s degree is preferred, especially in business, communications, or related fields.