Job Duties: Managing and directing the work team and following up on daily performance. Resolving complex customer complaints and escalations. Monitoring and analyzing key performance indicators (KPIs) and submitting reports. Training and developing team members to elevate service quality. Dealing with customers and phone company agencies face-to-face and not over the phone. Experience as a branch manager at a phone maintenance service company is preferred. Requirements: Bachelor's degree (Business Administration / Commerce or equivalent). 3 to 5 years of experience (including at least 2 years as a Team Leader or Supervisor). Proficiency in MS Excel and CRM/ERP systems. Very good command of English. Work Details and Conditions: Working hours: 9 hours (including a 1-hour break). Shift schedule: Rotational shifts. Day off: 1 day off per week.
Additional Details
- Number of vacancies: 30
- Shift system: Morning and Evening
- Benefits: Health insurance, social insurance, transportation allowance, overtime