To ensure that the company satisfies its customers' needs.
To understand, meet and exceed the customers' requirements
To handle all telephone calls, written correspondence, emails and faxes in a polite and efficient manner
Provides help and advice to customers, using the organization's products or services.
communicates courteously with customers by telephone, email and face to face;
investigates and solves customers' problems (these may be more complex or long-standing problems that have been passed over by customer service assistants)
Keeps accurate records of discussions or correspondence with customers.
Develops feedback or complaints procedures for customers to use.
Ensures learning of organization products or services and keeping up to date with any changes.
Handles VIP cases.
Handles all complaints via (phone calls, faxes, face to face visits)
Performs other related duties
Impacts on the revenue and profits of the company
تفاصيل إضافية
- عدد الشواغر: 5
- نظام الورديات: صباحية و مسائية
- المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، ساعات إضافية
To ensure that the company satisfies its customers' needs. To understand, meet and exceed the customers' requirements To handle all telephone calls, written correspondence, emails and faxes in a polite and efficient manner Provides help and advice to customers, using the organization's products or services. communicates courteously with customers by telephone, email and face to face; investigates and solves customers' problems (these may be more complex or long-standing problems that have been passed over by customer service assistants) Keeps accurate records of discussions or correspondence with customers. Develops feedback or complaints procedures for customers to use. Ensures learning of organization products or services and keeping up to date with any changes. Handles VIP cases. Handles all complaints via (phone calls, faxes, face to face visits) Performs other related duties Impacts on the revenue and profits of the company
Additional Details
- Number of vacancies: 5
- Shift system: Morning and evening
- Benefits: Health insurance, social insurance, transportation allowance, overtime