Company Description Nour Boutique Hotel is a luxury beachfront property offering 16 carefully designed rooms that create a serene and tranquil atmosphere. The hotel emphasizes meticulous attention to detail, ensuring each guest experiences an exceptional and personalized stay. The team is dedicated to providing outstanding service, catering to guests’ needs with professionalism and warmth. In addition to relaxation, the hotel serves as a wellbeing venue, featuring spa treatments, yoga by the beach, and other wellness offerings that promote holistic rejuvenation for mind, body, and soul. Role Description The Front Desk Receptionist is a full-time, on-site role based in Egypt, responsible for delivering a welcoming and professional first impression to all guests. Day-to-day tasks include greeting and checking in guests, managing reservations, handling check-out procedures, and answering phone calls and inquiries. The role involves coordinating with housekeeping and other hotel departments, maintaining accurate records and documentation, and processing payments. The Front Desk Receptionist also supports guests with information about hotel services, local attractions, and wellbeing offerings, while ensuring a calm and organized lobby environment. Qualifications Strong customer service skills with the ability to provide courteous, efficient support to guests whilst retaining the Nour Boutique Hotel Concept. Effective communication skills, including clear verbal and written interaction with guests and team members. Professional phone etiquette and experience handling calls, inquiries, and reservations. Receptionist duties experience, including operating front desk and managing team, preparation for guest check-in/check-out, reservation management, and guest assistance. Clerical skills such as record keeping, data entry, and basic administrative tasks. Previous experience in hospitality or front desk roles is a must. Ability to work flexible shifts, including weekends and holidays, as required by hotel operations. Proficiency with reservation systems and basic computer applications is preferred. Professional appearance, reliability, and a friendly, service-oriented attitude. Fluency in English & Arabic is essential; additional language skills are considered an asset. General ability to multi task and retain conscienciousness to complete tasks in a timely manner.